After Commissioning and Occupancy
What about the things that need to be fixed after occupancy?
Our Limited Warranty
We provide a written limited warranty to you. It contains a lot of information on precisely what is covered and defines what can be considered a defect that we are obligated to remedy. We only warrant the elements of your project that we produced. It covers the defined defects for one year from first occupancy.
Warranties of Our Suppliers
Many of the materials we purchase and incorporate into your project have their own limited warranty. Some, like shingles and siding, have very long-running warranties. These are “pass-through” warranties in the sense that they come to us as the original purchaser of the materials, but pass through to you as the ultimate user. We provide you with these documents. You can often find additional details on the internet web site of the original manufacturer.
Obtaining Warranty Service
Most problems covered by a pass-through warranty from us or another sub-contractor require that you contact that manufacturer directly. Telephone numbers, mailing addresses and/or email addresses are provided in the limited warranty documents.
With regard to our limited warranty, for Canadian projects we make arrangements with the general contractor to perform any warranty service for which we are obligated. In the US project owners or developers should still contact the general contractor first, even though we may undertake required repairs, replacements or reimbursements with our own employees or service sub-contractors. In many cases, the general contractor will be assisting us in resolving the problem. You can also contact us directly as provided in our limited warranty documentation.
Preventative and Routine Maintenance and Proper Operation
Most warranties, including ours, do not cover problems that arise because of your failure to properly maintain the materials or equipment or to operate the equipment in a reasonable manner. What constitutes proper maintenance and operation may be covered in part in the limited warranty documents, but you should also look at any accompanying “homeowners guides,” “operating manuals,” “installation instructions,” “maintenance guidelines,” and similar documents.